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CUSTOMER SUPPORT

Oxyande is a eTicketing specialist in Ghent. Every day we revolutionize the world of e-ticketing with our 'e-ticketing as a service' platform (eTaaS).

 

We service arena's, venues, live entertainment and amusement parks with our innovative offering and state-of-the-art products. Booking a seat for a Queens of the Stone Age concert, paying a ticket for Phantasialand, picking up your tickets for Urbanus at your local theatre's checkout corner or making sure you'll get access to an exclusive sale of Scotch and Soda. We do it all. 

 

World domination is still a long way ahead and there is always room for improvement. This is why we're looking for a customer support candidate to join our team.

Jobs

WHAT DOES YOUR ROLE INVOLVE?

Sounds like your cup of tea?

When times are though, you're our client's superhero. You support them with all their technical questions about the platform and help them to solve their practical issues. As a focal point in between our customers, our sales team and our developers you offer input to the product team and escalate to our developers when neccessary. You balance the interests of our clients and Oxynade and make sure they experience an effortless customer journey.   

WHAT WE OFFER

A full time job in the beautiful and creative Ghent. Our offices in Dok Noord have cool neighbours. You can swing by the hairdresser or the Delhaize in the afternoon. 

All we can to support your professional growth. We also offer you a competitive salary with extra's.

Open, driven and enthusiastic colleagues who are there for each other. Once in a while we tell a joke.

The opportunity to work in a motivating environment. We support A+ clients in Belgium as well as in the rest of the world. 

The opportunity to shape the team dynamics and have an impact on our company

WHAT DO WE EXPECT?

Problem analysis

You investigate and solve our client's problems with a focus on a seamless customer experience. 

Fix issue

You work alongside our developers to fix important issues in time. 

Collaboration

You work together with the other teams and you make sure that the client's opinion is taken into account. 

Long term vision

In the long run you'll help to increase and structure our operational team. 

Knowledge 

You learn to work with our platform and help to document the internal knowledge. You share your knowledge and experience with our company.

WHAT ARE YOU GOOD AT?

  • Clear, easy and to-the-point communication in Dutch and English are a must. French or German are a real plus.

 

  • You have a healthy dose of curiosity to get to know the 'why'.

 

  • Learning new technologies is your passion.

 

  • The right attitude and devotion are more important then experience and knowledge. An IBO-contract is preferred.  

 

  • Put a smile on your client's faces, even by phone or behind a computer screen. 

 

  • Helping others is your energy booster.

 

  • You can work in a team, take ownership and you take care of yourself and your colleagues.

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